Please note that these protocols have been altered due to the COVID-19 pandemic.
When you arrive, please call 415-389-5917 to check in. We will have emailed you a questionnaire to fill out regarding your pet's current symptoms, other health concerns, and any medications or supplements your pet receives. If your pet has insurance, please bring a claim form with you or email one to us before your visit.
After you have checked in, one of our assistants will bring your pet into our clinic, where the Doctor will perform a complete physical examination and an oral examination. The doctor will telephone you to discuss your pet’s condition and give a verbal estimate of the anticipated cost of the recommended procedure(s). You will leave with a report card outlining your pet’s diagnosis, treatment recommendations and estimated fees, information about our anesthetic safety measures, and preoperative instructions.
Consultation appointments typically take 20-30 minutes and cost $175. If your pet has not had blood tests (a complete blood count and chemistry profile) within 2-3 weeks of the consultation, we will likely take blood at the initial examination as well, which adds $180-250 to the cost of the initial visit.
“Why does my pet need a consultation first? Why can’t we just come in for the procedure? “
Although your family veterinarian may have examined your pet recently, it is important for Dr. Lommer or Dr. Fulton to evaluate your pet prior to the procedure for a number of reasons:
Most importantly, because general anesthesia is required for all dental procedures, the doctor who will be treating your pet needs to perform a thorough physical examination on your pet prior to the procedure. Rather than taking a “one-size-fits-all” approach to anesthesia, we tailor the anesthetic protocol (including the types and dosages of anesthetic drugs) to each individual patient. It is important for us to get to know your pet’s medical history, current physical condition, and personality in order to select the best anesthetic regimen.
In addition, a dental specialist may identify additional oral problems beyond those identified on a routine physical examination by a family practitioner. By performing the initial examination at a separate visit, we are better able to schedule the appropriate amount of procedure time for each patient.
Please call us at 415-389-5917 Monday through Thursday, 7:30 am – 5:00 pm, to schedule an appointment with one of our board-certified dental specialists.
Cancellation & rescheduling policy: We require 2 business days’ notice for cancellation or rescheduling of consultation appointments, and 1 week's notice for cancellation or rescheduling of procedure appointments. Because there is often a 12+ week wait for consultation appointments, we offer a waiting list for cancellations. If we receive less than 2 business days’ notice and we are unable to fill the appointment with someone from our waiting list, the cost of the consultation9 will be charged. For this reason, we collect credit card information at the time the appointment is made. This prevents “no-shows” and allows us to serve another pet when someone is unable to come for their scheduled appointment.
Late arrival: Please note that if you are more than 10 minutes late for your consultation appointment, you may have to wait until the following patients’ appointments are completed before seeing the doctor. If you are unable to wait, your appointment will be rescheduled for another day, and the cancellation fee will apply.
Surgical & procedural appointments: These appointments are scheduled by doctor approval only, after we have examined your pet. Procedures are typically scheduled within 2-3 weeks after a consultation visit.
Preoperative instructions: Do not feed your pet after midnight the day of the appointment. Water should be withheld from dogs after 6:00 am as well. Most oral medications may be given the morning of the procedure appointment, with a small treat or tiny amount of food if necessary. Certain medications for heart disease or high blood pressure should not be given the morning of the procedure. Dr. Lommer or Dr. Fulton will discuss preoperative instructions with you at the time of the consultation.