What To Expect On Your First Visit

Dr May examines Charlie

We will have emailed you a questionnaire to fill out regarding your pet's current symptoms, other health concerns, and any medications or supplements your pet receives. If you don't respond to the questionnaire or prefer to relay information in person, our friendly client care team will ask you the same questions upon check-in. If your pet has insurance, please bring a claim form with you or email one to us before your visit.

After you have checked in, one of our assistants will update the Doctor, then bring you and your pet into an exam room, where the Doctor will perform a complete physical examination and an oral examination with photographs. The Doctor will discuss your pet’s condition and give a verbal estimate of the anticipated cost of the recommended procedure(s). You will leave with a report card outlining your pet’s diagnosis, treatment recommendations and estimated fees, information about our anesthetic safety measures, and preoperative instructions.

If a procedure is scheduled, a deposit will be collected ($500, $1000 or $1500, depending on the estimated cost of the procedure).

Consultation appointments typically take 20-30 minutes and cost $225 for a Board Certified Veterinary DentistTM and $185 for a veterinarian who is not yet board certified. If your pet has not had blood tests (a complete blood count and chemistry profile) within 4-6 weeks of the consultation, we will likely take blood (and possibly urine) at the initial examination as well, which adds $250-400 to the cost of the initial visit. If your pet has a heart murmur and has not seen a cardiologist* within the past 6 months, we will discuss the options for diagnostic testing at the consultation visit. 

“Why does my pet need a consultation first? Why can’t we just come in for the procedure? “

Although your family veterinarian may have examined your pet recently, it is important for Dr. Lommer or Dr. May to evaluate your pet prior to the procedure for a number of reasons:

Most importantly, because general anesthesia is required for all dental procedures, the Doctor who will be treating your pet needs to perform a thorough physical examination on your pet prior to the procedure. Rather than taking a “one-size-fits-all” approach to anesthesia, we tailor the anesthetic protocol (including the types and dosages of anesthetic drugs) to each individual patient. It is important for us to get to know your pet’s medical history, current physical condition, and personality in order to select the best anesthetic regimen.

In addition, a dental specialist may identify additional oral problems beyond those identified on a routine physical examination by a family practitioner. By performing the initial examination at a separate visit, we are better able to schedule the appropriate amount of procedure time for each patient.

Please call us at 415-389-5917 Monday through Thursday, 7:30 am – 5:00 pm, to schedule an appointment with one of our doctors. You can also request an appointment by signing up or logging in at our Pet Portal.

Cancellation & rescheduling policy: The full cost of the consult ($225 for Dr. Lommer, $185 for Dr. May) will be charged to a credit card at the time the consultation appointment is made. This amount is partially refundable (less a $50 fee) for cancellation or rescheduling with at least 1 week's notice. This gives us time to call clients on our waiting list, so that we may serve another pet sooner. To provide the highest level of care, our staff members invest several hours of time requesting, reviewing and summarizing your pet's medical records prior to the consultation appointment. The $225 or $185 fee is non-refundable within 1 week of the appointment. We appreciate your understanding.This prevents “no-shows” and allows us to serve another pet when someone is unable to come for their scheduled appointment.

Late arrival: Please note that if you are more than 10 minutes late for your consultation appointment, we will do our best to see you but cannot guarantee that we will be able to. You may have to wait until the following patients’ appointments are completed before seeing the doctor, and it's possible we won't be able to see you at all, depending on the day's schedule. If your appointment has to be rescheduled for another day, another $225 (Dr. Lommer) or $185 (Dr. May) will be due.

Surgical & procedural appointments: These appointments are scheduled by doctor approval only, after we have examined your pet. Procedures are typically scheduled within 1-3 weeks after a consultation visit. We require 1 week's notice for cancellation or rescheduling of procedure appointments; no-shows or cancellations within this time frame will result in forfeit of the deposit placed at the time of procedure scheduling.

Preoperative instructions: Do not feed your pet after midnight the day of the appointment. Water is ok. Most oral medications may be given the morning of the procedure appointment, with a small treat or tiny amount of food if necessary. Certain medications for heart disease (e.g., enalapril, benazapril) or high blood pressure (e.g. amlodipine) should not be given the morning of the procedure. The Doctor will discuss preoperative instructions with you at the time of the consultation and you will leave with an Oral Health Report card and Preoperative Instruction sheet. For more information, please see Preparing for Your Pet's Oral Surgery.

* An echocardiogram with a cardiologist always provides the most detailed information about where the heart murmur is coming from.

Office Hours

Our Regular Schedule

Aggie Animal Dental Center


7:30 am-5:00 pm


7:30 am-5:00 pm


7:30 am-5:00 pm


7:30 am-5:00 pm